Burlington Order Operations Specialist in Burlington, New Jersey
The MIO Order Operations Specialist (OOS) is responsible for driving efficient Order Operations. The OOS provides support to the MIO Order Execution (MIO OE) team by ensuring accuracy, productivity and efficiency. In addition to being able to perform the responsibilities of the Order Specialist (OS), the OOS reports indirectly to the Order Execution Lead (OEL) and supports the MIO OE Managers in monitoring, managing and adjusting workflow, auditing errors and pends, mentoring others, identifying process improvements, and establishing and executing best practices.
Major Duties and Responsibilities
Responsibilities as outlined for Order Specialists.
Supports MIO OE as the subject matter expert on order operations and as the primary point of escalation to resolve work flow concerns.
Identifies training and process opportunities and solutions to maximize efficiency and improve the order execution operation.
Researches and identifies solutions to escalated issues, especially during the audit and pend review processes, engaging management as needed.
Effectively, succinctly, promptly and accurately communicates with business partners, including merchants, vendors, and support teams, through ServiceNow.
Assesses, manages and rebalances the workload throughout MIO Order Execution to meet productivity, accuracy and Rush SLA goals.
Effectively utilizes appropriate tools, i.e. Dashboard, Control Panel, Service Now to monitor, reassign and rebalance workload and coverage.
Uses expertise to mentor and train throughout MIO OE to drive productive and accurate order operations.
Reviews and accurately accesses pended orders and error submissions.
Appropriately identifies the need of MIO OE leadership support and escalates with recommended solutions.
Bachelor’s Degree preferred
1 - 2 years’ experience as MIO Operations Specialist or equivalent level in other business
Skills and Abilities:
Strong Microsoft Excel skills required
Excellent problem solving and attention to detail skills required
Must be able to work at a fast pace while achieving productivity and accuracy goals
Strong numbers aptitude and math skills
Exceptional ability to retain and follow operational processes
Excellent communication skills (written and verbal)
Strives for continuous improvement, learning and excellence
Ability to adapt to frequent changes in priorities and processes
Strong leadership and team building skills including mentoring, training, motivation and collaboration
Excellent time management skills and organizational skills to maximize productivity attainment
Strong ability to analyze operations and develop best practices to maximize operations
Posting Number 2018-85476
Address 2006 Route 130 North
Zip Code 08016
Position Type Regular Full-Time
Career Site Category Corporate
Position Category MIO