Burlington Customer Support Specialist I in Edgewater Park, New Jersey
If you want an exciting job with one of the largest off-price retailers in the nation, join the Burlington Stores, Inc. team as an Customer Support Specialist! Would you thrive in an environment that encourages creativity and thinking outside the box? Are you a team-player who would work well in a fast-paced technology department where you have to think on your feet and solve problems as they emerge? If so, this may be the right opportunity for you!
Burlington is looking for a dependable and assertive IT Support team member experienced in hands-on oversight of the operations for production system environments and applications by identifying, resolving or escalating system issues. The Store Application Support Specialist II will provide expert application/technical system support by diagnosing, troubleshooting, and resolving customer problems related to software and setup errors. This person will troubleshoot medium-level complexity production support issues and may also make simple fixes as necessary. This person should have at least 3 years experience in a 2nd level service desk/help desk position. The successful candidate must be an excellent problem solver who is not easily overwhelmed with time critical tasks. Position requires close attention to detail and excellent proof-reading skills. A certain degree of creativity and latitude is required.
Holiday, Weekends, and On-call coverage required. Due to the nature of the retail environment, occasionally project work must occur in the overnight hours (1AM – 7AM).
Major Duties and Responsibilities
Responsible for medium-level administrative and technical support functions for store technology and 3rd party software used by internal staff.
Triaging, troubleshooting and resolving software issues at the application and database level.
Manage a queue of incoming service requests and incidents
Identifying and escalating potential production issues to the appropriate level
Acting as a liaison between support teams and customer to provide technical information and updates, advise customers on basic configuration and functionality questions
Maintain, review, and approve knowledge base documentation
Provide on-call support
Answer questions and mentor customer support analysts
Candidates with a college degree and/or equivalent vocational competence development in the IT sector preferred. Basic knowledge of Unix, Linux, PC environments very helpful. At least 3 years IS/Application support required. A+ and Microsoft certificatons a plus.
…are excited to deliver great values to customers every day;
…take a sense of pride and ownership in helping drive positive results for a team;
…are committed to treating colleagues and customers with respect;
…believe in the power of diversity and inclusion;
…want to participate in initiatives that positively impact the world around you;
Come join our team. You’re going to like it here!
You will enjoy a competitive wage and comprehensive benefit package including a generous paid time off plan, a company matched 401(k) and an associate discount. We are a rapidly growing brand, and provide a variety of professional development opportunities so our associates can grow with us. We work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.
Posting Number 2018-97148
Location US-NJ-Edgewater Park
Address 4287 Route 130 S
Zip Code 08010
Position Type Regular Full-Time
Career Site Category Corporate
Position Category Information Technology