Burlington IT Support Specialist II in Los Angeles, California
LOCATION 700 South Flower Street Los Angeles CA US 90017
Title: IT Support Specialist II
Department: Technical Services
The position performs a variety of basic and complicated tasks using experience and guidance to accomplish goals. He or she will work as an individual and as a member of a team under the guidance of the manager and/or supervisor. Working with little supervision and being accountable for responsibilities of the Technical Services team is essential to the success of the position. The position is familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals.
As a Level II technician, the candidate will provide the team with the completion of essential functions allowing the Technical Services team to succeed.
Scope and Impact:
Scope includes technology support for the corporate, field, distribution and store environments.
Effectively manage time and priority of many daily tasks. Effective and efficient resolutions are essential.
Provide excellent customer service, timeliness, communication and follow up.
Provide detailed documentation regarding steps taken to resolve issues and fulfill requests in the form of incident diary entries, knowledge base and wiki articles.
Work as an effective team member on various projects and initiatives including but not limited to large scale software and hardware deployments.
Required to report on various elements of the job on a regular basis to the manager and/or supervisor.
Travel to various locations will be required.
Duties and Responsibilities:
Prioritize and provide end users with hardware and software support.
Act as a team member on departmental projects, including, but not limited to, large scale software/hardware upgrades/migrations.
Provide detailed documentation regarding steps taken to resolve issues and fulfill requests in the form of knowledge base and wiki articles.
Provide limited to intermediate training of end users
- Possesses 3 to 5 years of relevant work experience in the field or in a related area is required
Skills and Abilities:
Strong skills in troubleshooting the following:Windows 7/10, Microsoft Office Suite, MacOS, iOS, Internet applications, third party applications
Excellent Customer Service skills are required
Networking principles including routing, switching, and wireless communications
Organizational, Verbal and written communication skills a plus
Time management and proper prioritization of large number of daily tasks
Today's Date 1/20/2021
Posting Number 2021-146320
Location US-CA-Los Angeles
Address 700 South Flower Street
Shopping Center Suite 3100
Zip Code 90017
Position Type Regular Full-Time
Career Site Category Corporate
Position Category Information Technology