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Burlington Manager of Credit and Loyalty (Remote) in Philadelphia, Pennsylvania

LOCATION 833 Market Street Philadelphia PA US 19107

If you want an exciting job with one of the largest off-price retailers in the nation, join the Burlington Stores, Inc. team as a Manager of Credit and Loyalty! As a rapidly growing retailer and certified “Great Place to Work,” Burlington offers a variety of perks and benefits including an associate discount, generous paid time off plan, a newly remodeled corporate campus with modern technology, a free on-site gym, and comprehensive benefits offerings.

The Manager of Credit/Loyalty is remote/field based and responsible for supporting the store-level execution of the credit and loyalty marketing and stores programs. This individual plays a key role in building partnerships with Alliance Data’s Field Engagement Managers, Burlington’s Store Operations team, and Regional/Territory teams to provide coaching tools, best practices, recognition, and performance insights. This position will report directly to the VP Customer Experience and Workload Planning with mutual partnership to the Alliance Data National Field Engagement Manager.

This position requires excellent analytical and communication skills to interact with a broad range of individuals within the organization.

Relationship Management

  • Communicates with Regional and Territory teams on a weekly basis to provide guidance on current performance to assist with opportunity stores/districts/regions and provides coaching tools to help improve performance

  • Acts as a subject matter expert for our store executive leadership to ensure there is strong alignment with the Regional teams

Performance Management

  • Attends Territory calls and serves as subject lead on Credit/Loyalty, by highlighting best practices, recognition for top performers, and mitigation actions for under-performers

  • Educates, coaches and motivates store/regional leadership teams during store visits to improve understanding and execution of the program

  • Integrates Credit/Loyalty reporting into existing store metrics (ex. OSAT, FAST, etc)

Implementation Support for Stores

  • Travels to stores as the credit/loyalty coach with Alliance Data’s Field Engagement Managers and District/Regional partners when possible

  • Assists with implementing Credit/Loyalty strategies at region/district/store-levels while reporting to corporate Store Ops team on current trends or areas of opportunity

ADS Field Team Alignment

  • Aligned with ADS field team, attending ADS field team meetings, training, and calls

  • Coordinates Burlington activities with ADS field team; ensures field team priorities are visible to Burlington Territory leadership

  • Leverages ADS performance presorting to support achievement of program objectives and business results

  • Collaborates with Alliance Data to design and build reporting needs as requested

  • Coordinates with corporate partners and Alliance Data resources to ensure timely and accurate delivery of key action items

  • Organizes and prioritizes travel among Alliance Data resources to assist with struggling markets


  • Bachelor's Degree

  • 5+ years of Retail Management experience within an Off-Price, Big Box or Specialty environment, prior multi-unit and credit/loyalty experience preferred

  • Strong communication skills (verbal & written), including strong relationship building skills

  • Must be proficient in MS Office applications, including Excel, Word, Outlook, and PowerPoint

-Travel required up to 60% of the timeto markets across the country managing credit and loyalty in 2 territories

Posting Number 2019-110660
Location US-PA-Philadelphia
Address 833 Market Street
Zip Code 19107
Position Type Regular Full-Time
Career Site Category Corporate
Position Category Store Operations